Client Experience & Case Resolution Specialist

Stord Inc.; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Stord Inc. in Dallas, TX is hiring a Customer Experience Associate to deliver timely, accurate, and professional support to clients across multiple channels.

This foundational role focuses on executing established processes and building core skills in case management and problem solving. Ideal candidates have at least two years of customer support experience, strong communication, attention to detail, and a willingness to learn.

Qualifications

• 2 years in customer support or related field.

Responsibilities

• Respond to client inquiries across multiple channels within established SLAs.
• Acknowledge and triage incoming requests to ensure timely engagement.
• Document, categorize, and update cases in Salesforce.
• Follow SOPs to resolve standard client issues.
• Escalate complex issues to senior team members as needed.
• Collaborate with internal teams to support case resolution.
• Build foundational knowledge of systems and workflows.
• Incorporate feedback to improve performance.

Skills

Written communication

Verbal communication

Attention to detail

Time management

Organizational skills

Problem solving

Critical thinking

Tools

Salesforce

Job description

Stord Inc. in Dallas, TX is hiring a Customer Experience Associate to deliver timely, accurate, and professional support to clients across multiple channels.

This foundational role focuses on executing established processes and building core skills in case management and problem solving. Ideal candidates have at least two years of customer support experience, strong communication, attention to detail, and a willingness to learn.