Client Experience & Support Specialist

Stord Inc.; Las Vegas (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Stord Inc. is seeking a Client Support Specialist in Las Vegas, NV. This full-time role is crucial for delivering timely and professional support to clients across various channels. Responsibilities include responding to inquiries, managing cases, and ensuring adherence to processes. The ideal candidate has 2+ years in customer support and familiarity with CRM systems. Stord Inc. operates in an exciting growth environment focused on enhancing consumer experiences.

Qualifications

• 2 years in customer support, client experience, or a related field.
• Experience in a fast-paced, client-facing, or supply chain environment preferred.
• Familiarity with CRM or ticketing systems preferred.

Responsibilities

• Respond to client inquiries across multiple channels.
• Manage assigned cases from intake through resolution.
• Follow established workflows, SOPs, and guidelines consistently.

Skills

Customer support

Problem-solving

Communication

CRM or ticketing systems familiarity

Job description

Stord Inc. is seeking a Client Support Specialist in Las Vegas, NV. This full-time role is crucial for delivering timely and professional support to clients across various channels. Responsibilities include responding to inquiries, managing cases, and ensuring adherence to processes. The ideal candidate has 2+ years in customer support and familiarity with CRM systems. Stord Inc. operates in an exciting growth environment focused on enhancing consumer experiences.