Client Experience Specialist | Multichannel Support

B Capital; Dallas (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Stord, the Consumer Experience Company, is seeking a Customer Support Associate in Dallas to deliver timely, accurate support across channels, manage cases from intake to resolution, and uphold SLAs while learning our systems.

You should have 2 years in customer support, strong communication, and comfort with Salesforce. This role emphasizes collaboration, process adherence, and professional, reliable service as we scale operations.

Qualifications

• 2 years in customer support or client experience.
• Experience in a fast-paced, client-facing, or supply-chain environment preferred.
• Strong written and verbal communication skills.
• High attention to detail and ability to follow processes.
• Willingness to learn and take feedback.
• Familiarity with CRM or ticketing systems (Salesforce preferred).
• Comfort working across multiple tools and systems.

Responsibilities

• Respond to client inquiries across multiple channels within SLAs.
• Acknowledge and triage requests quickly for timely engagement.
• Document and update cases accurately in Salesforce.
• Follow SOPs to resolve standard client issues.
• Escalate complex issues to senior team members.
• Collaborate with internal teams to resolve cases.
• Maintain detailed case documentation and communications.
• Learn systems and workflows to handle more complex cases.

Skills

Customer support

Communication

Time management

Attention to detail

Problem-solving

Team collaboration

Learning agility

Tools

Salesforce

Job description

Stord, the Consumer Experience Company, is seeking a Customer Support Associate in Dallas to deliver timely, accurate support across channels, manage cases from intake to resolution, and uphold SLAs while learning our systems.

You should have 2 years in customer support, strong communication, and comfort with Salesforce. This role emphasizes collaboration, process adherence, and professional, reliable service as we scale operations.