Customer Experience Specialist - Fast-Paced Support

The Consensus; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Stord, the consumer experience platform, seeks a Customer Experience Associate I in Dallas, TX. You will handle client inquiries via Salesforce, email, and chat, while maintaining SLAs and delivering accurate, timely responses.

The role emphasizes SOP-driven processes, data quality, and growing expertise in case resolution. If you bring 2 years in customer support, strong communication, and a willingness to learn, you will collaborate with internal teams to enhance the client experience and

Qualifications

• 2 years in customer support or related field.
• Fast-paced, client-facing or supply chain experience preferred.
• Strong written and verbal communication skills.
• High attention to detail and ability to follow processes.
• Experience with CRM or ticketing systems (Salesforce preferred).

Responsibilities

• Respond to client inquiries across multiple channels within SLAs.
• Acknowledge and triage incoming requests quickly to ensure timely engagement.
• Document, categorize, and update cases in Salesforce.
• Follow SOPs to resolve standard and well-defined client issues.
• Escalate complex issues to senior team members when needed.
• Collaborate with internal teams to support case resolution.

Skills

Communication

Time management

CRM systems

Problem solving

Tools

Salesforce

Job description

Stord, the consumer experience platform, seeks a Customer Experience Associate I in Dallas, TX. You will handle client inquiries via Salesforce, email, and chat, while maintaining SLAs and delivering accurate, timely responses.

The role emphasizes SOP-driven processes, data quality, and growing expertise in case resolution. If you bring 2 years in customer support, strong communication, and a willingness to learn, you will collaborate with internal teams to enhance the client experience and