Client Experience Banking Associate

JPMorgan Chase & Co.; New Bedford (MA); On-site; USD 25,000 - 30,000; Part time

Job summary

JPMorgan Chase & Co. in New Bedford, MA is seeking an Associate Banker to welcome clients, deliver attentive service, and help them meet financial goals.

The role emphasizes building trusted relationships, handling everyday banking tasks, and guiding customers with digital tools and in-branch support. The position involves greeting clients, opening accounts, and educating customers on Chase Mobile, Chase.com, and ATMs while ensuring compliance and a high standard of service.

Qualifications

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge

Education

High school diploma

Job description

JPMorgan Chase & Co. in New Bedford, MA is seeking an Associate Banker to welcome clients, deliver attentive service, and help them meet financial goals.

The role emphasizes building trusted relationships, handling everyday banking tasks, and guiding customers with digital tools and in-branch support. The position involves greeting clients, opening accounts, and educating customers on Chase Mobile, Chase.com, and ATMs while ensuring compliance and a high standard of service.