Client Experience Banking Associate

JP Morgan Chase; Glendale (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Chase is seeking an Associate Banker to welcome clients, explain banking solutions and build lasting relationships. You will use modern banking tools, assist with accounts and everyday transactions, and help customers navigate digital channels via Chase Mobile App and Chase.com.

The role emphasizes hospitality, compliance, and teamwork to drive branch success and client satisfaction through a personable, attentive approach.

Qualifications

• High school diploma or GED required.
• Experience in client service or related field preferred.
• Ability to quickly learn banking products, procedures and technology.

Responsibilities

• Create a welcoming environment by greeting clients and guiding them through the lobby with attentiveness.
• Provide account servicing, open new accounts, and ensure compliance with policies and regulations.
• Educate clients on day-to-day banking, mobile app usage, online banking and ATM options.
• Build trusted relationships through active listening, empathy and clear product recommendations.
• Assist with branch operations and cash handling while following bank policies.

Skills

Client service

Relationship building

Communication skills

Team collaboration

Tech-savvy with banking apps

Education

High school diploma or GED

Tools

Cash handling

Job description

Chase is seeking an Associate Banker to welcome clients, explain banking solutions and build lasting relationships. You will use modern banking tools, assist with accounts and everyday transactions, and help customers navigate digital channels via Chase Mobile App and Chase.com.

The role emphasizes hospitality, compliance, and teamwork to drive branch success and client satisfaction through a personable, attentive approach.