Client Experience Banker: Digital & Relationship Support

Truist; Gastonia (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Truist in the United States is seeking a Regular full-time teller/client service associate to provide timely, accurate handling of client transactions and to deliver superior service. The role involves educating customers on digital banking, supporting sales via outbound calls, and participating in IRM activities to meet client needs while maintaining compliance and product knowledge.

The successful candidate will have a high school diploma, 2 years in teller or client service, strong

Qualifications

• High school diploma or equivalent required.
• Two years of teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and software for branch automation.
• Ability to multi-task under time constraints.
• Proficiency in basic computer applications (Microsoft Office).
• Willingness to travel to accommodate temporary staffing needs.
• Ability to work weekends and/or extended hours with possible travel/overnights.

Responsibilities

• Provide a distinctive client experience with courteous conversations and handling of transactions.
• Educate clients on digital, self-service solutions (ATMs, Online, Mobile banking).
• Support sales through outbound calls and identifying client needs.
• Understand Integrated Relationship Management (IRM) to deliver Truist expertise.
• Participate in Retail Community Bank Leadership routines.
• Pursue training to improve product knowledge and client service.
• Adhere to internal controls, policies, and risk management guidelines.
• Serve as secondary contact for new account openings and issue resolution.

Skills

Teller experience

Cash handling

Client service

Interpersonal skills

PC skills

Multi-tasking

Microsoft Office

Weekend availability

Travel flexibility

Communication skills

Education

High school diploma or equivalent

Job description

Truist in the United States is seeking a Regular full-time teller/client service associate to provide timely, accurate handling of client transactions and to deliver superior service. The role involves educating customers on digital banking, supporting sales via outbound calls, and participating in IRM activities to meet client needs while maintaining compliance and product knowledge.

The successful candidate will have a high school diploma, 2 years in teller or client service, strong