Client Experience Banker | Build Relationships & Solutions

NBMBAA; Palm Coast (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Bank of America in the United States seeks a customer-focused Associate to assist clients in the lobby, educate on mobile/online banking, and process cash transactions accurately. You will build relationships to meet financial goals while following bank guidelines and applicable laws.

The role requires strong communication, adaptability, and the ability to work weekends or extended hours. Prior financial services experience is a plus, with opportunities for growth in a collaborative in-office

Qualifications

• High School Diploma or GED is required.
• Strong communication and problem-solving skills are essential.
• Ability to learn and adapt to new information and technology platforms.
• Willingness to work weekends or extended hours as needed.
• Experience in customer service or financial services is a plus.

Responsibilities

• Educates clients on self-service banking options (ATM/online/mobile).
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet clients' financial needs.
• Follows established processes and complies with laws and bank policies.
• Manages center traffic, appointments, and outbound calls; drives the client experience.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America in the United States seeks a customer-focused Associate to assist clients in the lobby, educate on mobile/online banking, and process cash transactions accurately. You will build relationships to meet financial goals while following bank guidelines and applicable laws.

The role requires strong communication, adaptability, and the ability to work weekends or extended hours. Prior financial services experience is a plus, with opportunities for growth in a collaborative in-office