Client Relationship Banker — Growth & Solutions

NBMBAA; Cape Coral (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Bank of America in the United States seeks a customer-focused associate to engage clients in the lobby, educate on self-service tools, and process routine cash transactions accurately. The role emphasizes understanding clients’ financial goals and connecting them with suitable solutions.

You will work with team members to ensure compliance and excellent service. The position requires a proactive communicator who can handle high client volumes, weekend/extended hours when needed, and adhere to

Qualifications

• Strong customer service orientation and ability to educate clients on self-service options.
• Experience identifying client needs and offering appropriate solutions within policy.
• Comfort with basic banking transactions and adherence to laws and guidelines.

Responsibilities

• Executes risk culture and aims for operational excellence.
• Builds client relationships to meet financial needs.
• Processes cash transactions accurately and efficiently.
• Grows knowledge by partnering with experts in lending, investments, and small business.
• Manages center traffic, appointments, and outbound calls, driving client experience.

Skills

Customer focus

Relationship building

Communication

Problem solving

Team collaboration

Education

High School Diploma / GED

Job description

Bank of America in the United States seeks a customer-focused associate to engage clients in the lobby, educate on self-service tools, and process routine cash transactions accurately. The role emphasizes understanding clients’ financial goals and connecting them with suitable solutions.

You will work with team members to ensure compliance and excellent service. The position requires a proactive communicator who can handle high client volumes, weekend/extended hours when needed, and adhere to