Client Experience Relationship Banker

Bank of America; Lewis Center (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

Bank of America in the United States is seeking a customer-focused associate to engage clients in the lobby, educate them on self-service banking options, and accurately process cash transactions. The role requires building relationships, understanding financial goals, and connecting clients with tailored solutions to meet those goals.

The ideal candidate is a motivated self-starter with strong communication skills, a commitment to client service, and the flexibility to work weekends or extended

Qualifications

• Enthusiastic, highly motivated self-starter with strong work ethic and results orientation.
• Collaborates effectively to build relationships and get things done.
• Passionate about delivering an experience that improves clients' financial lives.
• Ability to identify solutions for new and existing clients based on their needs.
• Confident in communicating and engaging all clients, with good learning aptitude for new tech platforms.
• Educates clients on conducting simple banking transactions via self-service channels.
• Uses critical thinking and problem solving to meet client needs.
• Follows established processes and regulations in daily activities.
• Manages time and capacity efficiently.
• Willing to work weekends and/or extended hours at multiple nearby centers.

Responsibilities

• Engage clients in the lobby and educate on self-service resources (mobile/online banking, ATM).
• Process cash transactions accurately and efficiently for clients.
• Build deep conversations to understand financial priorities and connect to solutions.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance

Job description

Bank of America in the United States is seeking a customer-focused associate to engage clients in the lobby, educate them on self-service banking options, and accurately process cash transactions. The role requires building relationships, understanding financial goals, and connecting clients with tailored solutions to meet those goals.

The ideal candidate is a motivated self-starter with strong communication skills, a commitment to client service, and the flexibility to work weekends or extended