Client Experience Banker - Build Relationships & Solutions

Bank of America; Milton (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in Washington state is seeking staff to engage clients in the lobby, educate them on self‑service options, and accurately process cash transactions. You will build client relationships while guiding them to suitable solutions and ensuring compliance with laws and bank policies.

The role emphasizes client experience, teamwork, and the ability to handle cash responsibilities, with a 40‑hour work week including possible extended hours or weekends.

Qualifications

• High school diploma required; further education preferred.
• Experience in financial services or sales is advantageous.
• Ability to learn and use self-service banking platforms.

Responsibilities

• Engage clients in the lobby to educate on self‑service resources.
• Process cash transactions accurately and efficiently.
• Build relationships to meet clients' financial needs.
• Follow processes and guidelines to comply with laws and policies.
• Assist with directing clients to solutions and products.

Skills

Adaptability

Relationship Building

Problem Solving

Oral Communications

Customer Focus

Sales Mindset

Time Management

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Bank of America in Washington state is seeking staff to engage clients in the lobby, educate them on self‑service options, and accurately process cash transactions. You will build client relationships while guiding them to suitable solutions and ensuring compliance with laws and bank policies.

The role emphasizes client experience, teamwork, and the ability to handle cash responsibilities, with a 40‑hour work week including possible extended hours or weekends.