Client Experience Banker - In-Branch Relationships

Bank of America; Washington; On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Washington is seeking a customer service professional to engage clients in the lobby, educate on self-service options, and process transactions with accuracy and courtesy.

You will build relationships, handle cash, and connect clients to banking solutions while adhering to laws and risk controls. Flexibility with weekends and extended hours is required; base pay ranges per hour with competitive benefits.

Qualifications

• Must be a Current Year Up Intern
• Strong work ethic, results-driven and client-focused
• Excellent communication and relationship-building skills
• Comfortable using self-service technologies (ATM, online/mobile banking)

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer Focus

Problem Solving

Relationship Building

Education

High School Diploma / GED

Job description

Bank of America in Washington is seeking a customer service professional to engage clients in the lobby, educate on self-service options, and process transactions with accuracy and courtesy.

You will build relationships, handle cash, and connect clients to banking solutions while adhering to laws and risk controls. Flexibility with weekends and extended hours is required; base pay ranges per hour with competitive benefits.