Client Experience Banker

Bank of America Corporation; Wichita (KS); On-site; USD 19,000 - 26,000; Full time

Job summary

Bank of America is hiring for a Customer Service/Financial Center role. You will engage clients in the lobby, educate them on self-service options, and process cash transactions with accuracy.

The position emphasizes building relationships to meet financial needs and delivering an exceptional client experience. Expect to work 1st shift with full-time hours, weekends and extended hours as needed, and to collaborate with specialists in lending, investments, and small business services to provide

Qualifications

• Strong customer focus and ability to educate clients on banking transactions.
• Excellent communication, both verbal and written, with diverse clients.
• Demonstrates initiative, reliability and results-driven work ethic.
• Ability to learn and adapt to new information and technology platforms.
• Comfortable handling cash and following cash handling controls.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self-service resources (mobile/online banking, ATM).
• Process cash transactions accurately and efficiently as needed.
• Develop deep conversations to understand clients' financial goals and connect to appropriate solutions.
• Build relationships with clients to meet financial needs and drive client experience.

Skills

Customer service

Communication

Self-starter

Time management

Adaptability

Tech literacy

Education

Bachelor's degree or related Associate’s degree

Job description

Bank of America is hiring for a Customer Service/Financial Center role. You will engage clients in the lobby, educate them on self-service options, and process cash transactions with accuracy.

The position emphasizes building relationships to meet financial needs and delivering an exceptional client experience. Expect to work 1st shift with full-time hours, weekends and extended hours as needed, and to collaborate with specialists in lending, investments, and small business services to provide