Client Experience Banker

Bank of America Corporation; Glen Mills (Delaware County); On-site; USD 21,000 - 30,000; Full time

Job summary

Bank of America Corporation is seeking a front-line client service professional to engage clients in the lobby, educate them on self-service banking options, and accurately process cash transactions. You will build relationships to identify solutions that meet clients' financial goals while supporting operational excellence.

The role requires strong communication, problem-solving, and the ability to work weekends or extended hours at a nearby financial center.

Qualifications

• Enthusiastic self-starter with a strong work ethic and client focus.
• Collaborates effectively to meet client needs.
• Passionate about delivering an experience that improves our clients' financial lives.
• Confident in identifying solutions for clients based on their needs.
• Excellent communication and comfortable engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Educates clients on self-service banking (ATM/online/mobile).
• Strong problem-solving to meet client needs.
• Adheres to established processes and regulations in daily tasks.
• Willing to work weekends or extended hours at a nearby center.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma

Bachelor’s Degree or business-relevant Associate’s Degree

Job description

Bank of America Corporation is seeking a front-line client service professional to engage clients in the lobby, educate them on self-service banking options, and accurately process cash transactions. You will build relationships to identify solutions that meet clients' financial goals while supporting operational excellence.

The role requires strong communication, problem-solving, and the ability to work weekends or extended hours at a nearby financial center.