Client Experience Banker

Bank of America; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Bank of America is hiring for a lobby associate to engage clients, educate them on self-service options, and facilitate transactions in the branch. You will build relationships, answer questions, and connect clients to banking solutions to meet their priorities.

Responsibilities include handling cash, managing center flow, and supporting a high-quality client experience across channels. Weekend/evening shifts may be required in a busy market, with opportunities for professional growth.

Qualifications

• Requires enthusiasm, self-motivation and results focus.
• Strong client relationships and collaboration.
• Ability to explain banking options to clients clearly.
• Comfort with learning new technology platforms.
• Willingness to work weekends or extended hours.
• Knowledge of financial services is a plus.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Branding

Client Management

Client Solutions

Advisory

Relationship Building

Business Development Pipeline Managem

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring for a lobby associate to engage clients, educate them on self-service options, and facilitate transactions in the branch. You will build relationships, answer questions, and connect clients to banking solutions to meet their priorities.

Responsibilities include handling cash, managing center flow, and supporting a high-quality client experience across channels. Weekend/evening shifts may be required in a busy market, with opportunities for professional growth.