Client Experience Banker

Bank of America Corporation; Orlando (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Bank of America is seeking staff to engage clients in the lobby, educate on self-service banking, and assist with transactions via mobile, online banking, or ATM. You will process cash transactions accurately and build relationships to understand clients' financial goals.

The role emphasizes risk culture, compliance, and delivering a superior client experience. You will work with teams across banking products, manage cash responsibilities, and may need to work weekends or extended hours at

Qualifications

• High School Diploma or GED required depending on location.
• Bachelor’s or business-relevant Associate’s Degree preferred.
• Strong customer service and cash-handling aptitude expected.
• Ability to learn new information and technology platforms; adapt quickly to change.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Relationship Building

Client Management

Client Solutions

Advisory

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree or business-relevant Associate’s Degree such as business management or finance

Job description

Bank of America is seeking staff to engage clients in the lobby, educate on self-service banking, and assist with transactions via mobile, online banking, or ATM. You will process cash transactions accurately and build relationships to understand clients' financial goals.

The role emphasizes risk culture, compliance, and delivering a superior client experience. You will work with teams across banking products, manage cash responsibilities, and may need to work weekends or extended hours at