Client Experience Banker

Bank of America Corporation; Thomasville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a front-line Associate to engage clients in the lobby, educate them on self-service options, and accurately process cash transactions. You will build relationships, identify client needs, and connect customers to banking solutions while following all laws and bank policies.

The role requires weekend/extended hours flexibility and a 40-hour work week in a US-based financial center, contributing to a positive client experience and smooth branch operations.

Qualifications

• Customer-first mindset with ability to explain banking solutions clearly.
• Comfortable with self-service banking channels and frontline operations.
• Strong communication, numeracy and compliance with applicable laws.

Responsibilities

• Engage clients in the lobby and educate on mobile/online banking and ATM.
• Process cash transactions accurately and efficiently.
• Build relationships with clients and connect to financial solutions.
• Maintain risk-aware operations and uphold bank guidelines.

Skills

Adaptability

Customer Focus

Relationship Building

Communication

Problem Solving

Account Management

Client Experience

Client Solutions Advisory

Pipeline Management

Prospecting

Referral Management

Education

High School Diploma

Job description

Bank of America is seeking a front-line Associate to engage clients in the lobby, educate them on self-service options, and accurately process cash transactions. You will build relationships, identify client needs, and connect customers to banking solutions while following all laws and bank policies.

The role requires weekend/extended hours flexibility and a 40-hour work week in a US-based financial center, contributing to a positive client experience and smooth branch operations.