Client Experience Banker

Bank of America Corporation; Florida; On-site; USD 33,000 - 39,000; Full time

Job summary

Bank of America Corporation is seeking a customer-focused associate to engage clients in the lobby and educate them on self-service banking options, including ATM, online, and mobile platforms. You will process cash transactions accurately and build relationships to meet clients' financial goals.

Responsibilities include managing center traffic, outbound calls, and delivering a superior client experience while adhering to laws and bank guidelines. Weekend availability is required.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Strong relationship-building and collaboration abilities.
• Confident in engaging clients and helping them find solutions.
• Comfortable learning new information and technology platforms.
• Willing to work weekends or extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to serve clients and comply with laws.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Customer Focus

Communication

Problem Solving

Relationship Building

Sales Mindset

Time Management

Education

High School Diploma

Bachelor's Degree or higher

Job description

Bank of America Corporation is seeking a customer-focused associate to engage clients in the lobby and educate them on self-service banking options, including ATM, online, and mobile platforms. You will process cash transactions accurately and build relationships to meet clients' financial goals.

Responsibilities include managing center traffic, outbound calls, and delivering a superior client experience while adhering to laws and bank guidelines. Weekend availability is required.