Client Experience Banker

Bank of America Corporation; Chapel Hill (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America Corporation is seeking a Customer Service/Bank Lobby Associate to engage clients in the lobby, educate on self-service banking, and process cash transactions accurately. You will build relationships, handle center activity, and contribute to a strong client experience in a fast-paced environment.

The role requires weekend/extended hours as needed and a commitment to following laws and bank policies while helping clients achieve their financial goals.

Qualifications

• Energetic, highly motivated self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships and get things done.
• Clear communication and confidence engaging clients.
• Ability to identify solutions for client needs.
• Capacity to learn new information and technology platforms.
• Ability to educate clients on self-service banking (ATM, online, mobile).
• Strong critical thinking and problem-solving skills.
• Adherence to processes, guidelines, and regulations.
• Efficient time and capacity management.
• Willingness to work weekends and/or extended hours within a reasonable distance

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America Corporation is seeking a Customer Service/Bank Lobby Associate to engage clients in the lobby, educate on self-service banking, and process cash transactions accurately. You will build relationships, handle center activity, and contribute to a strong client experience in a fast-paced environment.

The role requires weekend/extended hours as needed and a commitment to following laws and bank policies while helping clients achieve their financial goals.