Client Experience Banker

Member FDIC; Minneapolis, Northern (MN, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Life insurance

Disability insurance

Parental leave

401(k) with match

Paid vacation and holidays

Job summary

Bridgewater Bank in Minneapolis seeks a Client Specialist to warmly greet clients and deliver superior service while processing deposits, withdrawals, transfers and payments in person, by phone or email.

You will be the face of the bank, ensuring accuracy, security, and timely response to client requests, while maintaining a professional, friendly demeanor in a collaborative environment. Occasional scanning and office support included.

Qualifications

• Outstanding interpersonal and communication skills.
• Prior retail or customer service experience.
• Professional, friendly demeanor.
• Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.
• Knowledge of ITI and Integrated Teller is a plus.

Responsibilities

• Process routine financial transactions (deposits, withdrawals, checks, transfers, loan payments).
• Greet clients and answer calls while monitoring the client services inbox.
• Verify client identity with each request.
• Balance cash and vault inventory per procedures.
• Complete required documentation for transactions.
• Handle suspicious activity incidents with Deposit Ops involvement.
• Assist with scanning and record-keeping in internal systems.
• Represent the bank positively to clients, coworkers, and vendors.
• Maintain front desk, conference rooms, and kitchen supplies.

Skills

Interpersonal skills

Customer service

Professional demeanor

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Integrated Teller

Job description

Bridgewater Bank in Minneapolis seeks a Client Specialist to warmly greet clients and deliver superior service while processing deposits, withdrawals, transfers and payments in person, by phone or email.

You will be the face of the bank, ensuring accuracy, security, and timely response to client requests, while maintaining a professional, friendly demeanor in a collaborative environment. Occasional scanning and office support included.