Client Experience Specialist | Hybrid Banking Front Desk

Bridgewater Bank; Minneapolis (MN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Basic term life insurance

Short-term disability

Long-term disability

Parental leave

401(k) with employer match

Paid vacation

Paid holidays

Job summary

Bridgewater Bank is seeking a Client Specialist for the Deposit Services team in Minneapolis. You will be the face of the bank, delivering superior service and handling client requests in person, by phone, or via email in a positive, professional environment.

Hours are Monday–Friday, 8:15 AM–4:45 PM with no weekends. You will process routine transactions, verify identities, balance cash, and maintain accurate records while upholding regulatory requirements.

Qualifications

• Outstanding interpersonal and communication skills.
• Prior retail or customer service experience.
• Professional, friendly demeanor.
• Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.
• Knowledge of ITI and Integrated Teller a plus.

Responsibilities

• Process routine financial transactions including check cashing, deposits, withdrawals, transfers, and loan payments through Integrated Teller processing system.
• Greet clients, answer calls, monitor inbox, and access client information to ensure a positive experience.
• Verify client identity for each request.
• Balance cash recycler, vault inventory, and related duties.
• Ensure all required documentation is completed for transactions.
• Process suspicious activity and client fraud requests with Deposit Operations.
• Assist with scanning documents into internal systems.

Skills

Interpersonal skills

Customer service experience

Professional demeanor

Microsoft Office

ITI / Integrated Teller knowledge

Tools

Integrated Teller system

Job description

Bridgewater Bank is seeking a Client Specialist for the Deposit Services team in Minneapolis. You will be the face of the bank, delivering superior service and handling client requests in person, by phone, or via email in a positive, professional environment.

Hours are Monday–Friday, 8:15 AM–4:45 PM with no weekends. You will process routine transactions, verify identities, balance cash, and maintain accurate records while upholding regulatory requirements.