Client Experience Banker

JP Morgan Chase; Kalamazoo (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Chase is seeking a customer-focused team member to enhance the branch experience by greeting clients, managing lobby flow, and scheduling meetings. This role assists with account servicing, new accounts, and compliant banking operations while educating customers on digital tools like Chase Mobile App and Chase.com.

The ideal candidate demonstrates strong communication, empathy, and teamwork to deliver personalized service and support customers in a fast-paced branch environment in Kalamazoo, MI.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Strong communication and active listening skills.
• Ability to resolve client issues with attention to detail.
• Team-oriented approach to deliver seamless service.
• Ability to quickly learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Provide account servicing, maintenance, and assist with opening new accounts while following policies and banking regulations.
• Educate clients on day-to-day banking, digital tools, and self-service options for convenient access.
• Build relationships through attentive listening, empathy, and sharing product knowledge to help clients reach financial goals.
• Handle branch operations including cash devices with adherence to bank policies.

Skills

Client service experience

Relationship building

Communication skills

Problem solving

Team collaboration

Learn products quickly

Education

High school diploma or GED

Job description

Chase is seeking a customer-focused team member to enhance the branch experience by greeting clients, managing lobby flow, and scheduling meetings. This role assists with account servicing, new accounts, and compliant banking operations while educating customers on digital tools like Chase Mobile App and Chase.com.

The ideal candidate demonstrates strong communication, empathy, and teamwork to deliver personalized service and support customers in a fast-paced branch environment in Kalamazoo, MI.