Client Experience Banker

94-1687665 Bank of America, National Association; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America Corporation in the United States is seeking a customer-focused associate to engage clients in the lobby and educate them on self-service tools such as mobile and online banking. You will accurately handle cash transactions, build relationships, and connect clients with financial solutions to meet their goals.

The role requires strong communication, a drive for results, and the ability to work with various teams while adhering to laws and bank policies.

Qualifications

• High school diploma or GED required.
• Bachelor's degree or business-related degree preferred.
• Experience in financial services or sales is a plus.

Responsibilities

• Engage clients in the lobby and educate on self-service options.
• Process cash transactions accurately and efficiently.
• Build relationships to meet clients' financial needs.
• Follow processes and comply with laws and regulations.
• Support client experience and drive responsible growth.
• Manage center traffic, appointments, and outbound calls.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Client Management

Relationship Building

Sales Skills

Education

High School Diploma or GED

Bachelor's Degree or related field

Job description

Bank of America Corporation in the United States is seeking a customer-focused associate to engage clients in the lobby and educate them on self-service tools such as mobile and online banking. You will accurately handle cash transactions, build relationships, and connect clients with financial solutions to meet their goals.

The role requires strong communication, a drive for results, and the ability to work with various teams while adhering to laws and bank policies.