Client Experience Banker

Bank of America Corporation; Asheville (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Bank of America Corporation is seeking a Customer Service Representative to engage clients in the lobby and educate them on self-service tools such as mobile banking, online banking, or ATM. You will handle cash transactions and build conversations to understand clients’ financial priorities and connect them to suitable solutions.

This role emphasizes relationship building, operating within policies and laws, and providing an outstanding client experience.

Qualifications

• Must be able to engage and educate clients on self-service tools (ATM, online banking, mobile banking).
• Experience in customer service or sales environments is a plus.
• Demonstrates strong communication, time management and adherence to policies and regulations.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self-service resources.
• Process cash transactions accurately and efficiently.
• Build relationships to understand client financial needs and connect to solutions.
• Follow processes to ensure compliance with laws and regulations.
• Manage client flow and contribute to a positive client experience.
• Availability for weekend and extended hours as needed.

Skills

Adaptability

Client Focus

Oral Communications

Problem Solving

Relationship Building

Sales Experience

Cash Handling

Education

Bachelor’s Degree or related Associate’s

High School Diploma or GED

Job description

Bank of America Corporation is seeking a Customer Service Representative to engage clients in the lobby and educate them on self-service tools such as mobile banking, online banking, or ATM. You will handle cash transactions and build conversations to understand clients’ financial priorities and connect them to suitable solutions.

This role emphasizes relationship building, operating within policies and laws, and providing an outstanding client experience.