Client Experience & Solutions Banker

Bank of America Corporation; Oakwood (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Bank of America Corporation in the United States is hiring a frontline banker to engage clients in the lobby, educate them on self-service options, and process transactions accurately.

You will build relationships, drive the client experience, and connect clients with banking solutions while meeting performance and regulatory standards. Weekend/extended hours may be required.

This role emphasizes strong communication, cash handling, and a client-focused approach in a fast-paced branch setting.

Qualifications

• Proven ability to assist clients with self-service banking options.
• Strong interpersonal skills with a client-centric approach.
• Familiarity with basic banking products, processes, and compliance.

Responsibilities

• Engages clients in the lobby to educate and assist with self-service banking.
• Processes cash transactions accurately and efficiently.
• Grows relationships by identifying client needs and routing to solutions.
• Adheres to laws, regulations, and bank policies in daily activities.
• Manages workstation flow, appointments, and client interactions.

Skills

Adaptability

Customer Focus

Problem Solving

Relationship Building

Oral Communications

Account Management

Client Experience

Client Management

Client Solutions

Advisory

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Corporation in the United States is hiring a frontline banker to engage clients in the lobby, educate them on self-service options, and process transactions accurately.

You will build relationships, drive the client experience, and connect clients with banking solutions while meeting performance and regulatory standards. Weekend/extended hours may be required.

This role emphasizes strong communication, cash handling, and a client-focused approach in a fast-paced branch setting.