Client Experience Banker

Bank of America Corporation; Dayton (NV); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Supportive work environment

Job summary

Bank of America Corporation is seeking a client service professional to engage clients in the lobby, educate on self-service resources, and accurately process cash transactions. You will learn and connect clients with solutions that meet their financial goals, with opportunities to train at a central location and relocate within commuting distance as needed.

The role requires strong communication, willingness to work weekends or extended hours, and adherence to laws and bank policies.

Qualifications

• Customer-facing role in financial services.
• Ability to learn and adapt to new information and technology platforms.
• Ability to explain simple banking transactions through self-service tools (ATM/online/mobile).
• Must follow processes and comply with laws and regulations.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to act in clients' and bank's best interest.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Education

Bachelor's Degree

Associate's Degree in business/finance

Job description

Bank of America Corporation is seeking a client service professional to engage clients in the lobby, educate on self-service resources, and accurately process cash transactions. You will learn and connect clients with solutions that meet their financial goals, with opportunities to train at a central location and relocate within commuting distance as needed.

The role requires strong communication, willingness to work weekends or extended hours, and adherence to laws and bank policies.