Client Experience Banker

Bank of America; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America in the United States is hiring a frontline teammate to engage clients in the lobby, educate on self‑service tools, and process transactions with accuracy. You will build relationships, uncover financial needs, and connect clients to suitable solutions.

This role emphasizes in‑office collaboration, client experience, and adherence to regulatory guidelines. The position requires strong communication, adaptability, and the ability to work weekends or extended hours at a nearby

Qualifications

• Enthusiastic self-starter with strong work ethic and client focus.
• Collaborates effectively to meet client needs and build relationships.
• Ability to learn new information and adapt to technology platforms and self-service banking.
• Experience in financial services and cash handling preferred.
• Must be able to work weekends or extended hours.

Responsibilities

• Executes risk culture and aims for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes to act in clients' and bank's best interest and comply with laws.
• Grows knowledge by partnering with experts in lending, investments, and small business.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and handles cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate's Degree such as business management, business administration or finance

Job description

Bank of America in the United States is hiring a frontline teammate to engage clients in the lobby, educate on self‑service tools, and process transactions with accuracy. You will build relationships, uncover financial needs, and connect clients to suitable solutions.

This role emphasizes in‑office collaboration, client experience, and adherence to regulatory guidelines. The position requires strong communication, adaptability, and the ability to work weekends or extended hours at a nearby