Client Experience Ambassador

CD Peacock Jewelers; South Carolina; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Professional growth opportunities

Job summary

CD Peacock Jewelers seeks a Client Experience Ambassador for the CD Peacock Mansion. You warmly greet clients, coordinate arrivals and handoffs, and maintain a polished environment reflecting luxury standards.

You anticipate needs, manage appointments, assist with refreshments and seating, and handle front-desk calls with discretion and professionalism to ensure a seamless client experience.

Qualifications

• Experience in hospitality or high-touch client service preferred.
• Polished, discreet, and professional presentation.
• Ability to coordinate multiple arrivals and appointments in a fast-paced environment.

Responsibilities

• Greet clients and guests upon arrival with a welcoming, non-pressured approach.
• Coordinate arrivals, confirm appointments, and facilitate introductions to Sales Professionals.
• Maintain wait times updates and assist waiting clients.
• Provide refreshments, seating, and hospitality touches to enhance comfort.
• Answer calls professionally and route to the appropriate team member.

Skills

Hospitality experience

Luxury retail

Active listening

Verbal communication

Client management systems

Tools

CRM systems

Job description

About the role

The Client Experience Ambassador creates the first and last impression of the CD Peacock Mansion. This highly visible hospitality role warmly welcomes each client, coordinates a seamless arrival and handoff, anticipates comfort and service needs, and helps maintain an inviting, polished environment consistent with CD Peacock’s luxury standards.

What you’ll do

• Warmly greet and acknowledge every client and guest upon arrival, using professional judgment to understand the purpose of the visit without creating a transactional or pressured experience.
• Recognize returning clients whenever possible and provide a personalized welcome while respecting privacy and client preferences.
• Manage client arrival flow, confirm appointments, notify the appropriate Sales Professional, boutique, or department, and facilitate a smooth and timely introduction.
• Communicate anticipated wait times and remain attentive to waiting clients, providing updates and coordinating alternate support when needed.
• Offer and coordinate refreshments, seating, coat assistance, directions, and other hospitality touches that enhance the client’s comfort throughout the visit.
• Answer and route incoming calls professionally, provide general store information, and connect callers with the appropriate team member without sharing confidential information.
• Maintain awareness of activity throughout the Mansion and communicate client-flow concerns, coverage needs, special arrivals, or service opportunities to leaders and the appropriate teams.
• Keep reception, entry, waiting, and hospitality areas organized, stocked, and presentation-ready, and promptly address anything that detracts from the client experience.
• Support appointments, private client experiences, and store events through guest-list preparation, check-in, wayfinding, hospitality coordination, setup, and breakdown as assigned.
• Capture or confirm basic client and appointment information in designated systems when appropriate, maintaining accuracy, discretion, and confidentiality.
• Respond calmly and graciously to immediate client needs or concerns, resolving straightforward matters and promptly involving the appropriate manager when additional support is required.
• Support front-of-house opening and closing readiness and collaborate with security, facilities, boutiques, and store leadership to maintain a safe and seamless client environment.

Qualifications

• Previous hospitality, luxury retail, concierge, reception, hotel, restaurant, or other high-touch client service experience is preferred.
• Warm, polished, and approachable presence with exceptional verbal communication and active-listening skills.
• Natural hospitality instincts and the ability to anticipate needs while remaining professional, discreet, and composed.
• Strong situational awareness and the ability to coordinate multiple arrivals, appointments, calls, and priorities in a fast-paced environment.
• Ability to build positive working relationships across boutiques and departments and complete handoffs with accuracy and follow-through.
• Comfort using appointment, phone, email, and client-management systems, with the ability to learn new tools quickly.
• Ability to stand and move throughout the Mansion for extended periods and lift or carry up to 15 pounds as needed.
• Flexibility to work a retail schedule, including weekends, evenings, holidays, and events based on business needs.
• Commitment to reflecting CD Peacock’s Core Values and standards of professionalism, honesty, integrity, discretion, and exceptional hospitality.

Benefits

• CD Peacock offers a competitive compensation and benefits package, including health benefits, paid time off, employee discounts, and opportunities for professional growth.