Client Experience Ambassador

cdpeacock; Oak Brook (IL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Professional growth opportunities

Job summary

CD Peacock, Chicago's premier jeweler, seeks a Client Experience Ambassador to welcome clients and guests with warmth, coordinate arrivals, and uphold luxury standards.

In this role, you will manage client flow, assist with appointments, coordinate hospitality touches, and ensure a polished, welcoming environment across the Mansion.

Qualifications

• Experience in luxury retail, hospitality, or high-touch client service preferred.
• Polished, welcoming presence with exceptional communication.
• Ability to anticipate client needs and maintain discretion.

Responsibilities

• Greet clients and guests warmly and manage arrival flow.
• Coordinate introductions with Sales Professionals or departments.
• Communicate wait times and manage waiting clients gracefully.
• Arrange refreshments, seating, coat assistance, directions as needed.
• Answer calls professionally and share general store information.
• Maintain hospitality areas to be presentation-ready.
• Support events, guest lists, and check-ins as assigned.
• Capture client and appointment information in designated systems.
• Escalate issues to managers when needed.
• Assist with opening/closing readiness and collaborate with teams.

Skills

Hospitality demeanor

Verbal communication

Active listening

Client service

Coordination

Discretion

Tools

Appointment systems

Client-management systems

Job description

CD Peacock
The Premier Jeweler of Chicago Since 1837

Family Owned

Official Rolex Jeweler of Chicago, CD Peacock stands as the pinnacle of sophistication in the Chicago area, revered for its exquisite collection of Swiss timepieces, unparalleled diamonds, opulent jewelry, and exquisite gifts. At CD Peacock, we hold the belief that a customer, akin to a rare and flawless diamond, deserves timeless dedication. Leveraging our esteemed position as an internationally acclaimed jeweler, we curate access to the world's most exquisite diamonds, ensuring uncompromised quality and unparalleled value. For well over a century, we've meticulously crafted our legacy upon this principle. Anticipating the pleasure of guiding you towards discovering your perfect diamond-a cherished legacy to grace your life for generations to come.

About the role

The Client Experience Ambassador creates the first and last impression of the CD Peacock Mansion. This highly visible hospitality role warmly welcomes each client, coordinates a seamless arrival and handoff, anticipates comfort and service needs, and helps maintain an inviting, polished environment consistent with CD Peacock's luxury standards.

What you'll do

• Warmly greet and acknowledge every client and guest upon arrival, using professional judgment to understand the purpose of the visit without creating a transactional or pressured experience.
• Recognize returning clients whenever possible and provide a personalized welcome while respecting privacy and client preferences.
• Manage client arrival flow, confirm appointments, notify the appropriate Sales Professional, boutique, or department, and facilitate a smooth and timely introduction.
• Communicate anticipated wait times and remain attentive to waiting clients, providing updates and coordinating alternate support when needed.
• Offer and coordinate refreshments, seating, coat assistance, directions, and other hospitality touches that enhance the client's comfort throughout the visit.
• Answer and route incoming calls professionally, provide general store information, and connect callers with the appropriate team member without sharing confidential information.
• Maintain awareness of activity throughout the Mansion and communicate client-flow concerns, coverage needs, special arrivals, or service opportunities to leaders and the appropriate teams.
• Keep reception, entry, waiting, and hospitality areas organized, stocked, and presentation-ready, and promptly address anything that detracts from the client experience.
• Support appointments, private client experiences, and store events through guest-list preparation, check-in, wayfinding, hospitality coordination, setup, and breakdown as assigned.
• Capture or confirm basic client and appointment information in designated systems when appropriate, maintaining accuracy, discretion, and confidentiality.
• Respond calmly and graciously to immediate client needs or concerns, resolving straightforward matters and promptly involving the appropriate manager when additional support is required.
• Support front-of-house opening and closing readiness and collaborate with security, facilities, boutiques, and store leadership to maintain a safe and seamless client environment.

Qualifications

• Previous hospitality, luxury retail, concierge, reception, hotel, restaurant, or other high-touch client service experience is preferred.
• Warm, polished, and approachable presence with exceptional verbal communication and active-listening skills.
• Natural hospitality instincts and the ability to anticipate needs while remaining professional, discreet, and composed.
• Strong situational awareness and the ability to coordinate multiple arrivals, appointments, calls, and priorities in a fast-paced environment.
• Ability to build positive working relationships across boutiques and departments and complete handoffs with accuracy and follow-through.
• Comfort using appointment, phone, email, and client-management systems, with the ability to learn new tools quickly.
• Ability to stand and move throughout the Mansion for extended periods and lift or carry up to 15 pounds as needed.
• Flexibility to work a retail schedule, including weekends, evenings, holidays, and events based on business needs.
• Commitment to reflecting CD Peacock's Core Values and standards of professionalism, honesty, integrity, discretion, and exceptional hospitality.

Benefits

• CD Peacock offers a competitive compensation and benefits package, including health benefits, paid time off, employee discounts, and opportunities for professional growth.