Client Experience Ambassador

CD Peacock; Oak Brook (IL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Job summary

CD Peacock, The Premier Jeweler of Chicago, seeks a Client Experience Ambassador for its Oak Brook luxury retail environment. This hospitality role greets clients, coordinates arrivals, and ensures a seamless, comfortable visit aligned with CD Peacock's standards.

You will manage guest flow, assist with appointments, and coordinate with Sales Professionals and teams to deliver exceptional service. Weekend/evening availability and high-touch client care are expected.

Qualifications

• Previous hospitality, luxury retail, concierge, reception or high-touch client service experience preferred.
• Warm, polished presence with exceptional verbal communication and active-listening skills.
• Ability to anticipate needs while remaining discreet and composed.

Responsibilities

• Warmly greet and acknowledge every client and guest upon arrival, ensuring a welcoming atmosphere.
• Recognize returning clients and provide a personalized welcome while respecting privacy.
• Manage client flow, confirm appointments, and facilitate introductions to the appropriate team member.
• Communicate wait times and assist waiting clients with updates and alternatives.
• Offer refreshments, seating, coat assistance, directions, and hospitality touches to enhance comfort.
• Answer calls professionally, provide general store information, and connect callers to the right team member.
• Maintain awareness of activity and communicate client-flow concerns to leaders and teams.
• Keep reception and hospitality areas organized, stocked, and presentation-ready.
• Support appointments, private client experiences, and store events with guest-list prep and setup/breakdown.
• Capture or confirm basic client and appointment information in designated systems with discretion.
• Respond calmly to immediate client needs or concerns and involve managers when needed.
• Assist with front-of-house opening/closing and coordinate with security, facilities, and leadership for a safe environment.

Skills

Hospitality experience

Luxury retail

Customer service

Communication skills

Attention to detail

Job description

CD Peacock

The Premier Jeweler of Chicago Since 1837

Family Owned

Official Rolex Jeweler of Chicago, CD Peacock stands as the pinnacle of sophistication in the Chicago area, revered for its exquisite collection of Swiss timepieces, unparalleled diamonds, opulent jewelry, and exquisite gifts. At CD Peacock, we hold the belief that a customer, akin to a rare and flawless diamond, deserves timeless dedication. Leveraging our esteemed position as an internationally acclaimed jeweler, we curate access to the world's most exquisite diamonds, ensuring uncompromised quality and unparalleled value. For well over a century, we've meticulously crafted our legacy upon this principle. Anticipating the pleasure of guiding you towards discovering your perfect diamond—a cherished legacy to grace your life for generations to come.

About the role

The Client Experience Ambassador creates the first and last impression of the CD Peacock Mansion. This highly visible hospitality role warmly welcomes each client, coordinates a seamless arrival and handoff, anticipates comfort and service needs, and helps maintain an inviting, polished environment consistent with CD Peacock's luxury standards.

What you'll do

• Warmly greet and acknowledge every client and guest upon arrival, using professional judgment to understand the purpose of the visit without creating a transactional or pressured experience.
• Recognize returning clients whenever possible and provide a personalized welcome while respecting privacy and client preferences.
• Manage client arrival flow, confirm appointments, notify the appropriate Sales Professional, boutique, or department, and facilitate a smooth and timely introduction.
• Communicate anticipated wait times and remain attentive to waiting clients, providing updates and coordinating alternate support when needed.
• Offer and coordinate refreshments, seating, coat assistance, directions, and other hospitality touches that enhance the client's comfort throughout the visit.
• Answer and route incoming calls professionally, provide general store information, and connect callers with the appropriate team member without sharing confidential information.
• Maintain awareness of activity throughout the Mansion and communicate client-flow concerns, coverage needs, special arrivals, or service opportunities to leaders and the appropriate teams.
• Keep reception, entry, waiting, and hospitality areas organized, stocked, and presentation-ready, and promptly address anything that detracts from the client experience.
• Support appointments, private client experiences, and store events through guest-list preparation, check-in, wayfinding, hospitality coordination, setup, and breakdown as assigned.
• Capture or confirm basic client and appointment information in designated systems when appropriate, maintaining accuracy, discretion, and confidentiality.
• Respond calmly and graciously to immediate client needs or concerns, resolving straightforward matters and promptly involving the appropriate manager when additional support is required.
• Support front-of-house opening and closing readiness and collaborate with security, facilities, boutiques, and store leadership to maintain a safe and seamless client environment.

Qualifications

• Previous hospitality, luxury retail, concierge, reception, hotel, restaurant, or other high-touch client service experience is preferred.
• Warm, polished, and approachable presence with exceptional verbal communication and active-listening skills.
• Natural hospitality instincts and the ability to anticipate needs while remaining professional, discreet, and composed.
• Strong situational awareness and the ability to coordinate multiple arrivals, appointments, calls, and priorities in a fast-paced environment.
• Ability to build positive working relationships across boutiques and departments and complete handoffs with accuracy and follow-through.
• Comfort using appointment, phone, email, and client-management systems, with the ability to learn new tools quickly.
• Ability to stand and move throughout the Mansion for extended periods and lift or carry up to 15 pounds as needed.
• Flexibility to work a retail schedule, including weekends, evenings, holidays, and events based on business needs.
• Commitment to reflecting CD Peacock's Core Values and standards of professionalism, honesty, integrity, discretion, and exceptional hospitality.
• CD Peacock offers a competitive compensation and benefits package, including health benefits, paid time off, employee discounts, and opportunities for professional growth.