Client Experience Ambassador

GMHC; New York (NY); On-site; USD 29,000 - 33,000; Part time

Job summary

GMHC seeks a Part-Time Client Experience Navigator to greet clients, visitors, and staff with a welcoming, professional demeanor. You will guide clients through GMHC programs and provide clear information about services, schedules, and locations.

Responsibilities include monitoring client flow, supporting the reception desk, coordinating with staff, and upholding confidentiality and safety policies. Bilingual English/Spanish is preferred; on-site work required.

Qualifications

• High school diploma or equivalent required.
• Coursework or experience in Human Services, Social Work, Public Health, or related field preferred.
• Valid basic data entry and office equipment usage skills are expected.

Responsibilities

• Greet clients, visitors, and staff in a welcoming, professional manner.
• Assist clients in navigating GMHC programs and services.
• Provide clear directions about services, schedules, and locations.
• Monitor client flow to ensure timely arrivals for appointments.
• Back-up reception duties: answer phones, check in clients, and communicate with staff.
• Maintain confidentiality, support triaging and de-escalation, and perform administrative tasks as needed.

Skills

Conflict resolution

Excellent communication

Diversity awareness

Punctual and reliable

Multitasking

Bilingual (English/Spanish)

Education

High school diploma

Human Services coursework

Tools

Microsoft Office

Outlook/Teams

Job description

GMHC seeks a Part-Time Client Experience Navigator to greet clients, visitors, and staff with a welcoming, professional demeanor. You will guide clients through GMHC programs and provide clear information about services, schedules, and locations.

Responsibilities include monitoring client flow, supporting the reception desk, coordinating with staff, and upholding confidentiality and safety policies. Bilingual English/Spanish is preferred; on-site work required.