Bilingual Client Advocate & Service Navigator

GMHC; New York (NY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

GMHC is seeking a Client Advocate to support individuals accessing services, assist with public benefits, and coordinate resources. The role emphasizes trauma-informed, client-centered service delivery and collaboration with diverse communities in a hybrid work setting.

Responsibilities include advocacy, referrals to medical and social services, and accurate documentation using AWARDS and other systems. Strong bilingual communication and cultural humility are required.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Bilingual (Spanish-speaking) ability is essential.
• Experience in direct client services and social services favorable.

Responsibilities

• Provide information, referrals, and linkage to medical, housing, and social services.
• Assist clients with applications and renewals for public benefits (Medicaid, SNAP, SSI/SSDI).
• Document client interactions accurately using internal systems.
• Monitor progress and conduct follow-up to ensure engagement.
• Support crisis intervention and coordinate with partners.

Skills

Bilingual English/Spanish

Active listening

Interpersonal skills

Critical thinking

Trauma-informed approach

Documentation accuracy

Independent work

Cultural humility

Education

High School Diploma or GED

Bachelor’s degree in social work or related field preferred

Tools

AWARDS database

Microsoft Office Suite

Public benefits portals navigation

Job description

GMHC is seeking a Client Advocate to support individuals accessing services, assist with public benefits, and coordinate resources. The role emphasizes trauma-informed, client-centered service delivery and collaboration with diverse communities in a hybrid work setting.

Responsibilities include advocacy, referrals to medical and social services, and accurate documentation using AWARDS and other systems. Strong bilingual communication and cultural humility are required.