Part-Time Client Experience Navigator & Concierge

Gay Men’s Health Crisis; New York (NY); On-site; USD 27,552 - 41,328; Part time

Job summary

Gay Men’s Health Crisis is seeking a Part-Time Client Experience Navigator in New York City. This role greets clients and provides support in navigating various GMHC services. Essential skills include conflict resolution, excellent communication, and the ability to work with diverse communities, ensuring everyone feels respected and supported. The position requires a high school diploma and is fully onsite, embracing a mission committed to equity and inclusion in a fast-paced environment.

Qualifications

• Ability to calmly triage and de-escalate situations.
• Dress appropriately and presentable for an office environment.
• Familiarity with standard office equipment and basic computer systems.

Responsibilities

• Greet clients, visitors, and staff in a welcoming manner.
• Provide clear directions and information about program services.
• Assist clients navigating GMHC programs.
• Monitor client flow and ensure timely arrival to appointments.

Skills

Conflict resolution

Excellent communication skills

Ability to work with diverse groups

Punctuality and reliability

Education

High school diploma or equivalent

Coursework in Human Services, Social Work, Public Health

Tools

Microsoft Office (Outlook, Word, Teams)

Job description

Gay Men’s Health Crisis is seeking a Part-Time Client Experience Navigator in New York City. This role greets clients and provides support in navigating various GMHC services. Essential skills include conflict resolution, excellent communication, and the ability to work with diverse communities, ensuring everyone feels respected and supported. The position requires a high school diploma and is fully onsite, embracing a mission committed to equity and inclusion in a fast-paced environment.