Client Experience & Alumni Relations Specialist

Abhs; Clementon (NJ); On-site; USD 47,000 - 57,000; Full time

Job summary

Victory Bay Recovery Center in Clementon, NJ is seeking a Client Experience Coordinator to manage alumni relations, coordinate alumni events, and collaborate with Admissions and Clinical teams to support patient pathways. The role includes on-call duties, social media presence for alumni, and organizing community initiatives.

The ideal candidate will have a high school diploma with 2–4 years in a Drug & Alcohol Treatment setting, strong interpersonal and communication skills, and the ability to

Qualifications

• High school diploma or equivalent.
• 2–4 years' experience working in a Drug & Alcohol Treatment Facility.
• Current CPR Certification, preferred; Narcan training, preferred; Crisis Prevention Institute Certification (Within first 90 days of employment).

Responsibilities

• Relationship building with clients of Victory Bay Recovery Center programs.
• Actively blocking AMAs.
• Collaboration with Admissions and Clinical to assist in refer out process.
• Liaise with PRS Supervisor and Clinical Staff to ensure best client outcomes.
• On-Call/After-Hours Phone coverage and availability, as needed.
• Maintain frequent communication with all alumni members.
• Organize and facilitate the monthly Alumni Meetings.
• Organize and facilitate quarterly community events.
• Organize and facilitate quarterly Alumni events.
• Organize and distribute Alumni packages (jacket, coin, etc.).
• Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment.
• Works a mix of day, night and swing shift to maximize contact with full census.
• Assists and covers other staff when necessary to maintain productivity.
• Interpersonal relations: communicate effectively with employees at all levels, take feedback, stay solution-focused.

Skills

Relationship building

Customer service

Communication skills

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR software

Job description

Victory Bay Recovery Center in Clementon, NJ is seeking a Client Experience Coordinator to manage alumni relations, coordinate alumni events, and collaborate with Admissions and Clinical teams to support patient pathways. The role includes on-call duties, social media presence for alumni, and organizing community initiatives.

The ideal candidate will have a high school diploma with 2–4 years in a Drug & Alcohol Treatment setting, strong interpersonal and communication skills, and the ability to