On-site Recovery Client Engagement Coordinator

Milestone Treatment; Merchantville (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Paid time off

Job summary

Milestone Treatment Center in Marlton, NJ is seeking a Client Services Coordinator to connect with clients, alumni, and families, and to help keep people engaged in treatment. This full-time, on-site role emphasizes relationship-building and crisis support.

You will document interactions, coordinate recovery activities, and collaborate with clinical and admissions teams to ensure a coordinated client experience. Salary is $50-60k with comprehensive benefits.

Qualifications

• High school diploma or equivalent is required.
• Experience in substance use treatment, behavioral health, mental health, case management, client services, or similar people-focused environments preferred.
• Understanding of addiction, recovery, and relapse prevention.
• Strong communication and relationship-building skills.
• Ability to handle difficult conversations and de-escalate challenging situations.
• Organized and comfortable managing multiple priorities.
• Able to work independently while collaborating with a multidisciplinary team.
• Compassionate and dependable with individuals at different stages of recovery.

Responsibilities

• Serve as a primary point of contact for clients, alumni, and their families.
• Build strong relationships with clients throughout their treatment and recovery journey.
• Help reduce AMA discharges by identifying concerns and helping clients remain engaged in treatment.
• Reach out to clients and alumni who have disengaged from treatment and help connect them with appropriate support.
• Provide crisis intervention and de-escalation support when needed.
• Maintain regular communication with families and provide appropriate resources and updates.
• Plan and coordinate alumni events, recovery activities, and support groups.
• Document client interactions, outreach efforts, and participation accurately and consistently.
• Partner with clinical, admissions, and support teams to provide a coordinated client experience.
• Maintain confidentiality and follow HIPAA and facility policies.

Skills

Strong communication

Relationship-building

De-escalation & crisis support

Organizational skills

Independent yet collaborative

Compassionate & dependable

Education

High school diploma or equivalent

Job description

Milestone Treatment Center in Marlton, NJ is seeking a Client Services Coordinator to connect with clients, alumni, and families, and to help keep people engaged in treatment. This full-time, on-site role emphasizes relationship-building and crisis support.

You will document interactions, coordinate recovery activities, and collaborate with clinical and admissions teams to ensure a coordinated client experience. Salary is $50-60k with comprehensive benefits.