Client Experience Coordinator

Abhs; Clementon (NJ); On-site; USD 47,000 - 57,000; Full time

Job summary

Victory Bay Recovery Center in Clementon, NJ is seeking a Client Experience Coordinator to manage alumni relations, coordinate alumni events, and collaborate with Admissions and Clinical teams to support patient pathways. The role includes on-call duties, social media presence for alumni, and organizing community initiatives.

The ideal candidate will have a high school diploma with 2–4 years in a Drug & Alcohol Treatment setting, strong interpersonal and communication skills, and the ability to

Qualifications

• High school diploma or equivalent.
• 2–4 years' experience working in a Drug & Alcohol Treatment Facility.
• Current CPR Certification, preferred; Narcan training, preferred; Crisis Prevention Institute Certification (Within first 90 days of employment).

Responsibilities

• Relationship building with clients of Victory Bay Recovery Center programs.
• Actively blocking AMAs.
• Collaboration with Admissions and Clinical to assist in refer out process.
• Liaise with PRS Supervisor and Clinical Staff to ensure best client outcomes.
• On-Call/After-Hours Phone coverage and availability, as needed.
• Maintain frequent communication with all alumni members.
• Organize and facilitate the monthly Alumni Meetings.
• Organize and facilitate quarterly community events.
• Organize and facilitate quarterly Alumni events.
• Organize and distribute Alumni packages (jacket, coin, etc.).
• Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment.
• Works a mix of day, night and swing shift to maximize contact with full census.
• Assists and covers other staff when necessary to maintain productivity.
• Interpersonal relations: communicate effectively with employees at all levels, take feedback, stay solution-focused.

Skills

Relationship building

Customer service

Communication skills

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Experience Coordinator

Full Time Clerical Clementon, NJ, US

2 days ago Requisition ID: 2613

Salary: $52,000.00 Annually

General Description

The Client Experience Coordinator is responsible for relationship and rapport building with the clientele of Victory Bay Recovery Center. Responsible for execution of alumni functions and against medical advice (AMA) blocking.

Tasks & Responsibilities

• Relationship building with clients of all Victory Bay Recovery Center programs
• Actively blocking AMA’s
• Spotting, delegating and/or addressing problems that occur in client experience in both Dignity Hall and Victory Bay
• Attends Clinical Meetings, and Huddles.
• Collaborate with Admissions and Clinical to assist in refer out process.
• Liaise with PRS Supervisor and Clinical Staff to ensure best client outcomes and communication of client needs
• On-Call/After-Hours Phone coverage and availability, as needed
• Maintain frequent communication with all alumni members
• Maintain and frequently update social networking presence, managing alumni Facebook page.
• Provide needed support for clients as necessary.
• Organize and facilitate the monthly Alumni Meetings.
• Organize and facilitate quarterly community events.
• Organize and facilitate quarterly Alumni events
• Organize and distribute Alumni packages (jacket, coin, etc.)
• Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment.
• Works a mix of day, night and swing shift in order to make maximum contact with full census
• B. Additional Duties
  • Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
  • As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.
• C. Interpersonal Relations
  • Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
  • Take Accountability: Take constructive feedback and prevent discourse among our peers.
  • Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
  • Be Professional: Wear business casual attire (please see dress code policy).
• Customer Service
• Decision Making
• Ethics
• Interpersonal Skills
• Job Knowledge
• Conflict Management
• Organization Skills
• Productivity
• Self-Development
• Teamwork

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employees to give us at least 14 days resignation notice in writing.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Qualifications

• Education:
  • High school diploma or equivalent
• Experience:
  • 2-4 years' experience working in a Drug & Alcohol Treatment Facility.
• Licenses and Certifications:
  • Current CPR Certification, preferred.
  • Narcan training, preferred.
  • Crisis Prevention Institute Certification (Within first 90 days of employment)