Client Experience & Alumni Relations Lead

Advantage Behavioral Health LLC.; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

Victory Bay Recovery Center is seeking a Client Experience Coordinator to build relationships with clients, manage alumni programs, and coordinate events. The role includes AMA follow-up and collaboration with Admissions and Clinical staff to ensure positive client outcomes.

The position requires strong communication, organizational skills, and the ability to work flexible hours to support a high-contact client population.

Qualifications

• 2-4 years' experience in a Drug & Alcohol Treatment Facility.
• Strong communication and interpersonal skills.
• Experience coordinating alumni events is a plus.

Responsibilities

• Build relationships with clients across Victory Bay programs.
• Provide AMA follow-up calls and block AMAs as needed.
• Coordinate alumni events and communications.
• Support admissions and clinical teams as needed.

Skills

Communication

Client relations

Organizational skills

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

EHR Software

Job description

Victory Bay Recovery Center is seeking a Client Experience Coordinator to build relationships with clients, manage alumni programs, and coordinate events. The role includes AMA follow-up and collaboration with Admissions and Clinical staff to ensure positive client outcomes.

The position requires strong communication, organizational skills, and the ability to work flexible hours to support a high-contact client population.