Client Experience Advocate — Support & Demos

ClearStar; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Life insurance

Dental & vision

Job summary

ClearStar is seeking a Client Service Advocate to ensure exceptional support for MIS clients. You will communicate via phone, email, and Live Chat, solving issues and guiding clients through the platform and reports. You will partner with labs to set up accounts, verify drug results, and coordinate test kits.

The role emphasizes cross-team collaboration, problem solving, and a customer-first mindset, with strong emphasis on accuracy and compliance. A robust home-office setup is preferred.

Qualifications

• 2 years' direct customer service experience required.
• Knowledge of screening industry, FCRA, and compliance preferred.
• Excellent written and verbal communication with strong attention to detail.
• Strong work ethic, goal-oriented mindset, and accountability.
• Ability to collaborate across teams and lead when needed.
• Comfort with providing demos via MS Teams for troubleshooting.

Responsibilities

• Interact with ClearStar MIS clients by phone, email, and Live Chat to provide tech support.
• Analyze issues and provide resolutions for Clients, Candidates, and Internal Customers.
• Partner with laboratories to set up drug screening accounts.
• Enhance client reporting by re-verifying and matching results.
• Coordinate drug test kits and custody/control forms with manufacturers.
• Review and approve vendor invoices for accuracy and payment.
• Collaborate with Sales, Implementation, and Account Management teams.

Skills

Customer service

Communication

Problem solving

Teamwork

MS Teams demos

Tools

Salesforce CRM

MS Teams

Job description

ClearStar is seeking a Client Service Advocate to ensure exceptional support for MIS clients. You will communicate via phone, email, and Live Chat, solving issues and guiding clients through the platform and reports. You will partner with labs to set up accounts, verify drug results, and coordinate test kits.

The role emphasizes cross-team collaboration, problem solving, and a customer-first mindset, with strong emphasis on accuracy and compliance. A robust home-office setup is preferred.