Client Success Advocate (MIS Solutions)

ClearStar; Alpharetta (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits

Life insurance

Dental and vision insurance

Employee assistance program

401K matching

17 days paid time off

9 holidays

Volunteer time off

Job summary

ClearStar is seeking a Client Service Advocate in Alpharetta, GA. You will champion MEDICAL INFORMATION SERVICES clients, deliver empathetic support via phone, email, and Live Chat, and manage cases in Salesforce.

You will analyze problems, coordinate with laboratories, and improve client reporting while partnering with Sales, Implementation, and Account Management teams. A home-office setup isn’t required.

Qualifications

• 2 years' experience with direct customer service; quota-driven role preferred
• Knowledge of screening industry, FCRA, and compliance preferred
• Excellent written and verbal communication with keen attention to detail
• Strong work ethic and goal-oriented mindset
• Analytical and problem-solving skills
• Ability to collaborate across teams and take ownership
• Familiarity with MS Teams demos for troubleshooting

Responsibilities

• Interact with ClearStar MIS clients via phone, email, and Live Chat in Salesforce CRM
• Analyze issues and provide resolutions to Clients, Candidates, and Internal Customers
• Partner with laboratories to set up drug screening accounts
• Enhance client reporting by verifying drug results
• Coordinate drug test kits and forms with manufacturers
• Review vendor invoices for accuracy and payment
• Collaborate with Sales, Implementation, and Account Management teams
• Provide user training, demos, and updates to clients on new releases
• Test and QA system enhancements before launch

Skills

Customer service

Communication

Analytical skills

Problem solving

MS Teams training

Detail oriented

Job description

ClearStar is seeking a Client Service Advocate in Alpharetta, GA. You will champion MEDICAL INFORMATION SERVICES clients, deliver empathetic support via phone, email, and Live Chat, and manage cases in Salesforce.

You will analyze problems, coordinate with laboratories, and improve client reporting while partnering with Sales, Implementation, and Account Management teams. A home-office setup isn’t required.