Client Experience Advocate - Elevate Customer Loyalty

PNC; Littleton (CO); Hybrid; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to deliver a customer-first experience across multiple branches in the Littleton, CO region.

The role focuses on understanding customer needs, explaining available banking options, and referring opportunities to branch staff for conversion. Ideal candidates will have strong customer service skills, banking knowledge, and the ability to engage customers through thoughtful conversations and proactive outreach.

Qualifications

• No university degree required; related experience or certifications may be considered.
• Experience in customer service or banking is preferred.
• Strong communication and problem-solving skills essential.

Responsibilities

• Delivers a unique customer experience and educates customers on banking options.
• Identifies banking opportunities during customer interactions and refers to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Supports sales conversations through a defined process including service-to-sales and teller interactions.

Skills

Customer service

Sales awareness

Banking knowledge

Identifying opportunities

Proactive engagement

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to deliver a customer-first experience across multiple branches in the Littleton, CO region.

The role focuses on understanding customer needs, explaining available banking options, and referring opportunities to branch staff for conversion. Ideal candidates will have strong customer service skills, banking knowledge, and the ability to engage customers through thoughtful conversations and proactive outreach.