Client & Event Solutions Lead (Remote Health)

Optum; La Crosse (WI); Hybrid; USD 60,000 - 84,000; Full time

Job summary

Optum, via Logistics Health Incorporated (LHI) in La Crosse, WI, seeks a Supervisor, Client & Event Solutions for the Remote Health Readiness Program (RHRP). This full-time role guides a team that supports and answers customer inquiries, balances work across client contracts, and ensures a positive client experience.

The position follows an office-based schedule with 3 in-office and 2 remote days per week, onsite training, and a commitment to high service standards.

Qualifications

• Leadership and supervisory experience in client services or events
• Strong communication and problem-solving abilities
• Ability to manage multiple stakeholder expectations

Responsibilities

• Team Leadership: Oversee and manage a team of client and event solution professionals.
• Performance Management: Monitor performance to ensure timely, quality completion per contracts.
• Operational Oversight: Manage processes to optimize workflow and efficiency in customer service and event delivery.
• Training & Onboarding: Facilitate on-site training and ensure new staff ramp-up requirements are met.

Job description

Optum, via Logistics Health Incorporated (LHI) in La Crosse, WI, seeks a Supervisor, Client & Event Solutions for the Remote Health Readiness Program (RHRP). This full-time role guides a team that supports and answers customer inquiries, balances work across client contracts, and ensures a positive client experience.

The position follows an office-based schedule with 3 in-office and 2 remote days per week, onsite training, and a commitment to high service standards.