Client Engagement Coordinator

Nexora Talent; Indianapolis (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Flexible work

Training & development

Collaborative culture

Growth opportunities

Job summary

Nexora Talent is seeking a motivated Client Experience Coordinator to support client engagement and ensure high-quality interactions across channels. You will assist in coordinating client-facing initiatives, respond to inquiries via email, phone, and chat, and collaborate with internal teams to improve satisfaction and retention.

Flexible environment and development opportunities. Join a collaborative team that values proactive outreach and client-centric communication, with growth potential

Qualifications

• Excellent communication and interpersonal abilities.
• Interest in client engagement, marketing, or customer experience.
• Strong organizational and multitasking skills.
• Able to work independently in a fast-paced environment.

Responsibilities

• Support client engagement efforts through effective communication and follow-up
• Assist in coordinating client-facing initiatives and experience-driven activities
• Provide timely responses to client inquiries via email, phone, and chat
• Help maintain consistency in messaging and overall client experience standards
• Collaborate with internal teams to support ongoing engagement and retention efforts
• Track client interactions and assist in identifying opportunities to improve satisfaction and outreach

Skills

Communication

Interpersonal skills

Organizational skills

Independent work

Client engagement

Tools

CRM systems

Email platforms

Scheduling tools

Job description

We are seeking a motivated and detail-oriented Client Experience Coordinator to support client engagement and contribute to overall customer satisfaction initiatives. This role combines elements of client support, coordination, and brand experience to ensure consistent and high-quality interactions.

Key Responsibilities:

• Support client engagement efforts through effective communication and follow-up
• Assist in coordinating client-facing initiatives and experience-driven activities
• Provide timely responses to client inquiries via email, phone, and chat
• Help maintain consistency in messaging and overall client experience standards
• Collaborate with internal teams to support ongoing engagement and retention efforts
• Track client interactions and assist in identifying opportunities to improve satisfaction and outreach

Requirements:

• Strong communication and interpersonal skills
• Interest in client engagement, marketing, or customer experience
• Excellent organizational and multitasking abilities
• Ability to work independently in a fast-paced environment
• Basic proficiency with digital tools (email platforms, CRM systems, scheduling tools)

What We Offer:

• Flexible work environment
• Training and development opportunities
• Collaborative team culture
• Growth potential within client experience and engagement roles