Client Engagement Coordinator

Nexora Talent; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible work

Training opportunities

Collaborative culture

Growth potential

Job summary

Nexora Talent is seeking a motivated Client Experience Coordinator to support client engagement and ensure high-quality interactions across touchpoints. You will coordinate client-facing initiatives, respond to inquiries via email, phone, and chat, and help maintain consistent messaging and satisfaction standards.

You'll collaborate with internal teams to boost engagement and retention, with training and growth opportunities available.

Qualifications

• Excellent communication and interpersonal abilities.
• Interest in client engagement, marketing, or customer experience.
• Organizational and multitasking capabilities in a fast-paced environment.
• Ability to work independently.

Responsibilities

• Support client engagement through effective communication and follow-up.
• Coordinate client-facing initiatives and experience-driven activities.
• Provide timely responses to client inquiries via email, phone, and chat.
• Maintain consistency in messaging and overall client experience standards.
• Collaborate with internal teams to support ongoing engagement and retention efforts.
• Track client interactions and assist in identifying opportunities to improve satisfaction and outreach.

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

CRM systems

Email platforms

Scheduling tools

Tools

CRM systems

Email platforms

Scheduling tools

Job description

We are seeking a motivated and detail-oriented Client Experience Coordinator to support client engagement and contribute to overall customer satisfaction initiatives. This role combines elements of client support, coordination, and brand experience to ensure consistent and high-quality interactions.

Key Responsibilities:

• Support client engagement efforts through effective communication and follow-up
• Assist in coordinating client-facing initiatives and experience-driven activities
• Provide timely responses to client inquiries via email, phone, and chat
• Help maintain consistency in messaging and overall client experience standards
• Collaborate with internal teams to support ongoing engagement and retention efforts
• Track client interactions and assist in identifying opportunities to improve satisfaction and outreach

Requirements:

• Strong communication and interpersonal skills
• Interest in client engagement, marketing, or customer experience
• Excellent organizational and multitasking abilities
• Ability to work independently in a fast-paced environment
• Basic proficiency with digital tools (email platforms, CRM systems, scheduling tools)

What We Offer:

• Flexible work environment
• Training and development opportunities
• Collaborative team culture
• Growth potential within client experience and engagement roles