Client Engagement Coordinator

Nexora Talent; San Jose (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work

Training opportunities

Collaborative culture

Growth opportunities

Job summary

Nexora Talent is seeking a motivated Client Experience Coordinator to support client engagement and contribute to overall customer satisfaction initiatives. The role combines client support, coordination, and brand experience to ensure high-quality interactions.

You will work to maintain messaging consistency, assist in client-facing activities, and collaborate with internal teams to enhance engagement and retention.

Qualifications

• Strong communication and interpersonal skills.
• Interest in client engagement, marketing, or customer experience.
• Excellent organizational and multitasking abilities.
• Ability to work independently in a fast-paced environment.
• Basic proficiency with digital tools (email platforms, CRM systems, scheduling tools).

Responsibilities

• Support client engagement through effective communication and follow-up.
• Assist in coordinating client-facing initiatives and experience-driven activities.
• Provide timely responses to client inquiries via email, phone, and chat.
• Help maintain consistency in messaging and client experience standards.
• Collaborate with internal teams to support ongoing engagement and retention efforts.
• Track client interactions and identify opportunities to improve satisfaction and outreach.

Skills

Strong communication

Interpersonal skills

Organizational skills

Multitasking

CRM familiarity

Email/phone/chat support

Tools

CRM systems

Scheduling tools

Email platforms

Job description

We are seeking a motivated and detail-oriented Client Experience Coordinator to support client engagement and contribute to overall customer satisfaction initiatives. This role combines elements of client support, coordination, and brand experience to ensure consistent and high-quality interactions.

Key Responsibilities:

• Support client engagement efforts through effective communication and follow-up
• Assist in coordinating client-facing initiatives and experience-driven activities
• Provide timely responses to client inquiries via email, phone, and chat
• Help maintain consistency in messaging and overall client experience standards
• Collaborate with internal teams to support ongoing engagement and retention efforts
• Track client interactions and assist in identifying opportunities to improve satisfaction and outreach

Requirements:

• Strong communication and interpersonal skills
• Interest in client engagement, marketing, or customer experience
• Excellent organizational and multitasking abilities
• Ability to work independently in a fast-paced environment
• Basic proficiency with digital tools (email platforms, CRM systems, scheduling tools)

What We Offer:

• Flexible work environment
• Training and development opportunities
• Collaborative team culture
• Growth potential within client experience and engagement roles