Client Engagement Coordinator

Nexora Talent; Philadelphia (Philadelphia County); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible work environment

Training and development opportunities

Collaborative team culture

Growth potential

Job summary

Nexora Talent is looking for a Client Experience Coordinator in Philadelphia to enhance client engagement and satisfaction. The role focuses on supporting communication, coordinating initiatives, and contributing to the overall client experience.

Ideal candidates will have strong interpersonal skills and a keen interest in customer experience. This position offers a flexible work environment with opportunities for training, development, and growth within the client engagement area.

Qualifications

• Strong communication and interpersonal skills required.
• Interest in client engagement or customer experience is important.
• Excellent organizational and multitasking abilities needed.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Support client engagement efforts through effective communication.
• Assist in coordinating client-facing initiatives and activities.
• Provide timely responses to client inquiries via email and chat.
• Help maintain consistency in messaging and experience standards.
• Collaborate with internal teams to support engagement efforts.
• Track client interactions and identify opportunities for improvement.

Skills

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Digital tools proficiency

Tools

CRM systems

Email platforms

Scheduling tools

Job description

We are seeking a motivated and detail-oriented Client Experience Coordinator to support client engagement and contribute to overall customer satisfaction initiatives. This role combines elements of client support, coordination, and brand experience to ensure consistent and high-quality interactions.

Key Responsibilities:

• Support client engagement efforts through effective communication and follow-up
• Assist in coordinating client-facing initiatives and experience-driven activities
• Provide timely responses to client inquiries via email, phone, and chat
• Help maintain consistency in messaging and overall client experience standards
• Collaborate with internal teams to support ongoing engagement and retention efforts
• Track client interactions and assist in identifying opportunities to improve satisfaction and outreach

Requirements:

• Strong communication and interpersonal skills
• Interest in client engagement, marketing, or customer experience
• Excellent organizational and multitasking abilities
• Ability to work independently in a fast-paced environment
• Basic proficiency with digital tools (email platforms, CRM systems, scheduling tools)

What We Offer:

• Flexible work environment
• Training and development opportunities
• Collaborative team culture
• Growth potential within client experience and engagement roles