Client Enablement Engineer – FinTech & API Expert

Doist; San Francisco (CA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Healthcare coverage

401k

Equity

Job summary

PactFi, a fintech platform, seeks a Client Support Engineer in New York to drive the end-to-end client lifecycle, from deployments to ongoing support. You will collaborate with Product and Engineering to deliver client-facing tooling and resolve complex technical issues.

Day-to-day responsibilities include managing Tier 1 client accounts, overseeing data migrations and API enablement, and maintaining visibility into client workflows and dependencies for successful deployments.

Qualifications

• 3-5 years of experience in application engineering, data migrations, product analytics, and support engineering in consulting, professional services, FinTech, or enterprise SaaS.
• Proficient in AI-assisted development and debugging, APIs, and technical implementations.
• Business technology expertise working across vendor systems (Pendo, Amazon Redshift, Intercom).
• Excellent communication skills.

Responsibilities

• Directly manage Tier 1 client accounts across implementations, data migrations, API enablement, and support.
• Partner with Product and Engineering to develop and ship internal tooling and client-facing solutions independent of the product roadmap.
• Own technical troubleshooting and support for covered accounts.
• Maintain visibility across product usage, client workflows, tech stacks, and dependencies.

Skills

Application engineering

Data migrations

Product analytics

Support engineering

APIs

AI-assisted development

Vendor systems

Communication skills

Tools

Pendo

Amazon Redshift

Intercom

Job description

PactFi, a fintech platform, seeks a Client Support Engineer in New York to drive the end-to-end client lifecycle, from deployments to ongoing support. You will collaborate with Product and Engineering to deliver client-facing tooling and resolve complex technical issues.

Day-to-day responsibilities include managing Tier 1 client accounts, overseeing data migrations and API enablement, and maintaining visibility into client workflows and dependencies for successful deployments.