FinTech Client Enablement Engineer – APIs & Migrations

Doist; Seattle (WA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage

401k

Competitive salary + equity

Job summary

PactFi is seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle. This hands-on role reports to the Client Enablement Lead and is based in our New York office.

Travel is not required, though occasional in-person client engagement may be beneficial. From day one you will manage Tier 1 accounts, collaborate with Product and Engineering to build internal tooling, and own troubleshooting for supported accounts.

Qualifications

• 3-5 years of experience in application engineering, data migrations, product analytics, and support engineering in consulting, professional services, FinTech, or enterprise SaaS.
• Proficient in AI-assisted development and debugging, APIs, and technical implementations.
• Business technology expertise working across vendor systems (Pendo, Amazon Redshift, Intercom).
• Excellent communication skills.
• Experience in private credit, financial infrastructure, or regulated financial products is a plus.

Responsibilities

• Directly manage Tier 1 client accounts across implementations, data migrations, API enablement, and support
• Partner with Product and Engineering to develop and ship internal tooling and client-facing solutions independent of the product roadmap
• Own technical troubleshooting and support for covered accounts
• Maintain visibility across product usage, client workflows, tech stacks, and dependencies

Skills

Application engineering

Data migrations

Product analytics

Support engineering

AI-assisted development

APIs

Technical implementations

Excellent communication

FinTech domain knowledge

Tools

Pendo

Amazon Redshift

Intercom

Job description

PactFi is seeking a Client Support Engineer to drive technical execution across the end-to-end client lifecycle. This hands-on role reports to the Client Enablement Lead and is based in our New York office.

Travel is not required, though occasional in-person client engagement may be beneficial. From day one you will manage Tier 1 accounts, collaborate with Product and Engineering to build internal tooling, and own troubleshooting for supported accounts.