Client Dispatch & Service Coordinator

Paycom; Town of Florida (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

All American Facility Maintenance in Sunrise, FL, seeks an Account Coordinator to support dispatching, manage service calls, and coordinate vendors and operations. The role emphasizes timely client communication and adherence to internal policies.

The ideal candidate has up to 2 years of related experience, strong Microsoft Office skills, and the ability to work both independently and within a team. A high school diploma or GED is required, with a focus on accuracy and customer service.

Qualifications

• Must have expert level communication skills, verbal and written, with strong correspondence and presentation abilities.
• Typing test proficiency required.
• Ability to work independently and in a team, with strong organizational skills to handle multiple projects.

Responsibilities

• Receive, Enter, dispatch, and manage work orders.
• Accept all new incoming work via email or client portals.
• Respond promptly to inquiries requiring immediate response.
• Update clients via email or portals and confirm scope of work.
• Source and recruit technicians to complete work orders.
• Monitor emails and ensure adherence to company protocols.
• Close service calls in the system after work completion.
• Enter accurate notes on customer and technician communications.

Skills

Customer service

Vendor management

Account coordination

Project coordination

Education

High School Diploma or GED

Tools

Microsoft Excel

Outlook

Word

Big Sky

Service Channel

FM Pilot v2.0

Job description

All American Facility Maintenance in Sunrise, FL, seeks an Account Coordinator to support dispatching, manage service calls, and coordinate vendors and operations. The role emphasizes timely client communication and adherence to internal policies.

The ideal candidate has up to 2 years of related experience, strong Microsoft Office skills, and the ability to work both independently and within a team. A high school diploma or GED is required, with a focus on accuracy and customer service.