Client Director, Industry Insights

NielsenIQ; New York (NY); Remote; USD 110,000 - 145,000; Full time

Job summary

An established industry player is seeking a dynamic Client Director to lead their Industry Insights team. This remote-based role involves guiding a talented group of Client Managers and Analysts, ensuring they deliver exceptional insights to clients. The ideal candidate will have a strong background in the CPG industry, excellent analytical skills, and the ability to foster team development. You will be responsible for driving the mission of delivering thought leadership and ensuring your team's success through strategic insights. Join a company committed to diversity and innovation, where your contributions will shape the future of consumer intelligence.

Benefits

Comprehensive healthcare plan

Flexible spending accounts

401(k) retirement plan

Tuition Reimbursement

Discretionary paid time off

Life and AD&D insurance

Disability insurance

Industry-leading parental leave

Qualifications

• 5+ years in CPG industry or related sales and market research.
• Experience leading teams and managing client relationships.

Responsibilities

• Lead and coach a team of analytics associates to meet KPIs.
• Drive customer satisfaction through impactful insights and analyses.

Skills

Analytical Skills

Team Leadership

Client Relationship Management

Market Research

Sales Experience

Coaching Skills

Problem Solving

Education

Bachelor's Degree in Business or related field

Tools

Microsoft Excel

PowerPoint

Google Sheets

NIQ Tools

Job description

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to add a Client Director to our Industry Insights team.

Remote-based role based in the US. Candidates must be physically located within the US.

Job Description

As a Director, you'll lead a team of Client Managers, ACMs, and Analysts; guiding and coaching them to support clients to analyze data through the use of NIQ tools and services, based on NIQ standards and service models to ensure clients are delivered insights on industries, markets, and consumers so that they make informed business decisions. Responsible for driving NIQ's CS Industry Insights mission for their team through the delivery of Thought Leadership and accountable for the on-target delivery of team KPIs.

Responsibilities:

• Lead a team of analytics (junior and senior) associates successfully; guiding, coaching, and developing team members; providing them with timely feedback and recognition on performance, to ensure the team demonstrates high standards of performance and professional competencies.
• Own CS Industry Insights mission for his/her team through the delivery of Thought Leadership.
• Ensure the team delivers as per the relevant KPIs/success metrics.
• Partner closely with the Account Lead to transform the customer experience for all the clients of his/her team.
• Drive Service Model and JBPs execution strongly.
• Ensure all team members complete the Academy in time and with success, developing probing skills to identify and uncover the most important business questions for their clients & hold the team accountable for the delivery of insights as per Academy learnings.
• Continuously guide and coach the team in utilizing and visualizing the most relevant data for developing strategically impactful presentations full of insights and proactive recommendations.
• Manage or guide his/her team to manage 'clients' expectations' in project scoping, prioritization, time management, and adhering to JBP priorities.
• Demonstrate and guide team on solid question probing skills to identify and uncover the most important business questions for client(s).
• Lead generation: Display a full understanding of all NIQ portfolio of services and products as well as 'incremental offerings', and identify, create, and convert opportunities to incremental sales through strong client relationships & partnerships with Consultants.
• Proactively partner with necessary senior stakeholders to prevent potential roadblocks and to remove them when they arise.
• Drive customer satisfaction, ensuring the team delivers the best in class analyses and relevant and impactful insights.
• Be a bi-lingual (CPS+RMS) team leader/strategist:
• Demonstrate an everyday Consumer-driven marketing culture.
• Probe and provoke clients to more business questions to analyze consumer behavior.
• Generate CPS Leads (upsell contracts, ad-hoc, CAS).
• Persuade win-back clients on NIQ's superior CPS proposition.

Qualifications

• 5+ years of experience in the CPG industry and/or related sales, category management, market research.
• Background in the BevAl industry.
• Prior experience with NielsenIQ (or similar) solutions preferred in the analytics space, including POS/Panel data.
• Experience in leading or coaching teams.
• Strong analytical mind and excellent numerical skills.
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
• Digital savvy.
• Fast learner of concepts/tools/analyses.
• Display the ability to incorporate deep industry knowledge and Thought Leadership into analyses.
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc.
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage.
• Ability to coach others in data analyses and working with the NIQ tools.

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $110,000 - $145,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: General Business

Industries: Market Research