CRM & Clienteling Lead – Luxury Retail

brobstongroup.com - Jobboard; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

brobstongroup.com - Jobboard seeks a Client Development Manager for their Madison Avenue boutique in New York, responsible for driving CRM and clienteling strategies. This role involves managing client relationships to support sales performance, ensuring accurate data, and providing training to the sales team.

The ideal candidate will have over three years of experience in luxury retail, strong analytical skills, and proficiency in tools like Microsoft Office. Teamwork and excellent interpersonal skills are essential.

Qualifications

• 3+ years of sales, VIC, and CRM experience, preferably in luxury retail.
• Strong customer data analysis skills and relationship-building capability.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Lead daily, weekly, and monthly clienteling strategy to support sales team performance.
• Maintain and update client data to ensure CRM database accuracy.
• Serve as primary contact for CRM projects.

Skills

Customer data analysis

Relationship-building

Interpersonal skills

Customer service

Teamwork skills

Tools

Microsoft Office

Excel

myTOUCH app

Job description

brobstongroup.com - Jobboard seeks a Client Development Manager for their Madison Avenue boutique in New York, responsible for driving CRM and clienteling strategies. This role involves managing client relationships to support sales performance, ensuring accurate data, and providing training to the sales team.

The ideal candidate will have over three years of experience in luxury retail, strong analytical skills, and proficiency in tools like Microsoft Office. Teamwork and excellent interpersonal skills are essential.